The foundation of Garmin's culture is honesty, integrity, and respect for associates, customers, and business partners. Each associate is fully committed to serving customers and fellow associates through outstanding performance and accomplishing what they say they will do.
We are currently searching for a Team Leader combined with a Quality role in the Contact Center for Garmin Nordic Finland Oy. In your role you lead a team of 7 Associates and at the same time you will be working with quality tasks yourself (50/50). Overall, you will be responsible for and ensure, that your team is highly motivated through your personal leadership skills. By working closely together with the Quality Team placed in the other Nordic countries, you ensure a high level of performance and quality in your team and are in close cooperation with the Nordic Team Leader and Quality team.
You will furthermore be responsible for effective resource allocation within your team, by encouraging, motivating and coaching the team towards a high-performance culture. You have experience in planning, monitoring and organizing teams in a way that the resources are allocated correctly in order to deliver a high performance.
You can provide and analyze management reports to make sure there is a valid data behind any decision taken, it is expected that you confidently can manage yourself in a high-paced work environment while reaching the teams targets.
You possess a strong desire to have a position where you can lead and influence others while aligned with Garmin overall vision by providing superior support to our customers.
We expect from you
A suitable educational background
Strong team development, organisational and planning skills
Excellent written and verbal communication skills
Diligence and accuracy with strong attention to detail
Hands-on, customer-focused approach
Fluent in English and Finnish
Previous experience gathering and analyzing information
Ability to travel
Good computer skills (Microsoft Office and Outlook)
We offer you
A laidback organization culture where people trust and support you
Great colleagues to work with
Start: 1st of August 2020
Employment contract: Permanent, the selected person will be recruited to the Client company
Location: GATE8 BUSINESS PARK, Äyritie 8 01510 Vantaa.
Contact information: This recruitment process is conducted by Staffpoint Oy. All questions regarding the position is handled by Staffpoint Oy.
Our selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
Rekrytointikonsultti, Toimisto, ICT, Call Center
StaffPoint Oy || Ruoholahdenkatu 14 || 00180 HELSINKI
045 788 169 95 || vaihde 030 047 2000
firstname.lastname@example.org || www.staffpoint.fi